Hp printer program

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Shopping Cart. Stay connected. Easily get ink or toner, for less. Get more done in the Smart app. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.

Loading Results. Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? Already have an HP account? Select from the products you own. To contact support, select from your products. Examples of where to find your product name. Or select your product from popular printers. Need help finding a serial number? Try a keyboard command.

Locate your product's information label. Watch a video. Find your serial number by locating the product label. The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Sample product label. For Windows computers, turn on Windows Update to make sure Windows is always up to date. After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions. In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup. If your printer is not found , continue to the next step.

Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings , and then select Restore Network Settings.

Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer to restore default settings by pressing the buttons on your printer. Within two hours, restart the printer, close then re-open HP Smart, and then try adding the printer again. Print, scan, and copy by clicking the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences. To print , select a print job type from the home screen, select the item to print, use the photo editing tools if necessary, and then change any print job settings.

To scan , choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item.

For more information, go to How to scan with an HP Printer. To copy Android, iOS only , open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white.

To manage the printer , click the picture of your printer on the home screen to change preferences and options, check the printer status, and more. To learn about other app features , select one of the following links:. Diagnose and Fix : Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.

Print Anywhere : Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access. Shortcuts : Create one-touch Shortcuts formerly Smart Tasks to quickly complete repetitive tasks such as emailing, printing, and saving scans.

Mobile Fax : Securely send documents to a fax machine or fax-capable printer. An established connection from your device to the printer - either over a network or with a USB cable. A compatible mobile device or computer with internet access running the following operating system versions:.

For iOS 13 or earlier, set up the printer using Apple Airprint. For macOS Go to HP printer setup Mac for more information. An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax. You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail. Poor network connection : Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.